Privacy Policy

TSPM Studio values your privacy very highly. Please read this Privacy Policy carefully before using the https://tspm.co website (the "Website") operated by Kelso, Alexander Angus, ABN 17 141 781 275, trading as TSPM Studio ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What Information We Collect, Where We Get It, How We Use It, and Legal Basis for Processing

Information We Collect

We collect and store the information you provide when you fill out forms on the Website, download resources, or purchase services. This includes, but is not limited to, the following:

• Identifying Information: First name, last name, email address, and phone number.

• Business Information: Business name, website, description, service problems, services requested, budget, target customers, and key project goals.

• Legal Consents: Acknowledgement of terms and conditions and newsletter signup.

All payment data is processed securely by third-party payment providers, including Stripe and PayPal. TSPM Studio does not store or process payment card details directly.

Legal Basis for Processing

We collect information only with your explicit consent, which is provided when you:

1. Submit a form on the Website.

2. Download a resource.

3. Purchase services.

Withdrawing Consent

You may withdraw your consent at any time by contacting TSPM Studio using the email address from which you’ve previously received communications.

With Whom We Share Your Personal Information and Why

Third-Party Services

TSPM Studio shares personal information with the following trusted third-party service providers for specific purposes:

• Newsletter Management: Mailerlite, to manage newsletter subscriptions and email communications.

• Workflow Automation: Make (formerly Integromat), to automate and route data between disparate apps, forms, spreadsheets, and email tools.

• Analytics: Google Analytics 4, Google Tag Manager, Meta Pixel, Microsoft Clarity, and Hotjar, to monitor and analyse website traffic, user interactions, and marketing performance.

• Payment Processing: Stripe, PayPal, and Zeller, to securely process payments for services.

• Accounting: Xero, to manage invoicing, financial reporting, and tax compliance.

• Project Management and CRM: Notion, to store form submissions, track project progress, and maintain client relationship data.

• Proposals and Agreements: Notch, to prepare, send, and manage proposals, contracts, and service agreements.

• Scheduling and Calendar Management: Tidycal, Google Calendar, and Microsoft Outlook, to coordinate meetings and bookings.

• Virtual Meetings: Google Meet, Zoom, and Microsoft Teams, to conduct client meetings and workshops.

• Chatbot: Aminos.ai, to facilitate automated responses and user support via chatbot on the Website.

• Client Communication: Google Workspace and Microsoft Outlook for email correspondence, WhatsApp and Slack to communicate with clients and send project-related updates.

• Design and Creative Tools: Figma and Adobe Creative Cloud, to produce and share design concepts, assets, and prototypes.

• Video Communication and Hosting: Loom, to record and share video updates; YouTube, to host and embed video content on the Website.

• Website Platform: Framer, to build and manage the Website and capture submitted form data.

Purpose of Sharing

User data is shared with these third-party services to facilitate the following:

• Processing payments securely and managing financial records.

• Managing newsletter subscriptions, service updates, and other email communications.

• Analysing website traffic, user behaviour, and marketing campaign performance to improve services and offerings.

• Automating workflows, data routing, and internal processes to improve efficiency and consistency.

• Scheduling meetings, coordinating calendars, and facilitating virtual client sessions.

• Recording and sharing project communications, updates, and support videos.

• Creating, managing, and delivering project proposals, agreements, service documents and project deliverables.

• Hosting website content, processing form submissions, and supporting on-site user interactions.

• Evaluating service requests to assess fit and determine how TSPM Studio can assist prospective clients.

• Communicating with clients across various channels to ensure timely, relevant, and effective project support.

Limited Sharing

TSPM Studio shares personal information exclusively with trusted third-party providers for the purposes described above. Personal information is not sold to unauthorised parties.

How We Protect Your Personal Information

TSPM Studio takes the security of your personal information seriously. The following measures are implemented to safeguard your data:

• All communications between the Website and your browser are encrypted using SSL (Secure Socket Layer) technology.

• Personal data stored by TSPM Studio is accessed only by authorised personnel and is protected through secure systems and accounts.

• All accounts used to access sensitive data are secured with two-factor authentication (2FA).

• Software and tools used by TSPM Studio are regularly updated to ensure the highest levels of security.

Data Retention

TSPM Studio retains personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. TSPM Studio uses cookies for the following purposes:

• Analytics: To collect and analyse information about how users interact with the Website, including through tools like Google Analytics and Microsoft Clarity. This includes tracking heatmaps, session replays, and user behaviours to improve the Website’s functionality and usability.

• Conversion Tracking: To monitor and measure the effectiveness of marketing campaigns and user actions through Google Tag Manager.

Cookies are used to enhance the user experience and ensure the Website operates effectively.

Managing Cookies

You can manage or disable cookies through your browser settings. Additionally, you can:

• Install privacy-focused tools like Ghostery to block tracking scripts.

• Use a privacy-centric browser such as DuckDuckGo or Brave to minimise cookie collection.

• Opt out of Google Analytics by visiting Google's opt-out tool.

Children’s Privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom TSPM Studio knows to be under 18 submit personal information, this information will only be used to respond to the child to inform them that they cannot use this Website.

Analytics Programs

TSPM Studio uses analytics tools, including Google Analytics 4 and Microsoft Clarity, to monitor website performance and user interactions. These tools help improve the Website’s functionality and user experience. For details on how cookies are used to support analytics, refer to the Cookies section.

If you would like to opt out of Google Analytics, you can do so by visiting Google's opt-out tool.

Direct Marketing & Communications

TSPM Studio may use the information you provide, such as your name and email address, to send you updates, insights, service announcements, and other content relevant to our services and work. These communications may include newsletters, project highlights, educational resources, and promotional materials.

All marketing communications are sent via Mailerlite, a trusted third-party email platform that supports data protection and subscriber preferences. Emails may be personalised based on your interests or previous interactions to ensure relevance and value.

You will only receive marketing communications if you have explicitly opted in—such as by subscribing via a form, checking a consent box, or accessing free resources via the Website.

Opting Out

You may, at any time, request that TSPM Studio cease using your information for direct marketing purposes.

To opt out, contact TSPM Studio using the email address from which you’ve previously received communications. Alternatively, follow the unsubscribe instructions included in any marketing email.

Unsubscribing from marketing emails will not affect your ability to receive important administrative or service-related communications (e.g. invoices, project updates, or meeting invites).

Profiling

TSPM Studio may use personal information to customise service offerings, improve the user experience, or conduct targeted marketing. Profiling involves analysing user preferences, behaviours, or interactions to ensure that communications and services are as relevant and effective as possible.

Currently, TSPM Studio does not employ automated profiling methods but may do so in the future to enhance service delivery.

Your Rights

Under the Australian Privacy Act 1988, individuals have the following rights with respect to their personal information:

1. Access: The right to access the personal information that TSPM Studio has collected about you.

2. Correction: The right to request that TSPM Studio correct any inaccurate or incomplete information.

3. Deletion: The right to request that TSPM Studio delete your personal information, subject to legal or contractual obligations.

4. Withdrawal of Consent: The right to withdraw your consent to the processing of your personal information at any time.

5. Stop Direct Marketing: The right to request that TSPM Studio cease using your personal information for direct marketing purposes.

6. Anonymity and Pseudonymity: The right to interact with TSPM Studio anonymously or using a pseudonym, where lawful and practical.

Exercising Your Rights

You may exercise your rights by contacting TSPM Studio using the email address from which you’ve previously received communications. Please provide sufficient information to verify your identity, such as your name and the context of your prior interactions with TSPM Studio.

Complaints

TSPM Studio is committed to addressing concerns about the collection, use, and handling of personal information. If you have a complaint, please contact TSPM Studio directly using the email address from which you’ve previously received communications.

TSPM Studio will respond to all complaints within a reasonable timeframe, typically within 30 days.

If you are not satisfied with TSPM Studio’s response to your complaint, you may escalate the matter by contacting the Office of the Australian Information Commissioner (OAIC). For more information about lodging a complaint with the OAIC, please visit their website at www.oaic.gov.au.

Accountability

TSPM Studio is accountable for the implementation and maintenance of its privacy practices. This includes ensuring that personal information is collected, used, and stored in compliance with applicable privacy laws.

Contact for Accountability

If you have concerns or questions regarding TSPM Studio’s privacy practices, you may lodge a complaint or inquiry using the email address from which you’ve previously received communications.

Commitment to Privacy

TSPM Studio is committed to regularly reviewing and updating its privacy practices to ensure continued compliance with applicable laws and the highest standards of data protection.

Location of Data Processing

TSPM Studio collects, stores, and processes personal information using third-party service providers, including but not limited to: Google Drive, Notion, Mailerlite, Stripe, PayPal, Zeller, Xero, Microsoft Clarity, Hotjar, Make, Slack, Aminos.ai, Zoom, YouTube, and Framer.

While TSPM Studio is based in Australia, some of these third-party services may store or process personal information on servers located overseas, depending on their infrastructure and regional hosting policies. These providers are selected based on their commitment to data security, reliability, and compliance with applicable data protection standards.

All data transfers are conducted with appropriate safeguards in place to protect your personal information and ensure it is handled in accordance with this Privacy Policy.

Third-Party Websites

The TSPM Studio website may include links to third-party websites or resources for your convenience. While these links are provided as a reference, TSPM Studio does not control the content, privacy practices, or policies of these third-party websites.

Users are encouraged to review the privacy policies of any third-party websites they visit to understand how their personal information is collected, used, and protected.

Do Not Track

Do Not Track (DNT) is a preference you can set on your web browser to inform websites that you do not want to be tracked. TSPM Studio supports Do Not Track ("DNT"). You can enable or disable DNT by visiting the preferences or settings page of your web browser.

Changes to Privacy Policy

TSPM Studio reserves the right to amend this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on the Website. Users are encouraged to review this Privacy Policy periodically to stay informed about how their personal information is protected and managed.

Questions

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact TSPM Studio using the email address from which you’ve previously received communications.