Last updated: 14th Jan, 2025
TSPM Studio values your privacy very highly. Please read this Privacy Policy carefully before using the https://tspm.co website (the "Website") operated by Kelso, Alexander Angus, ABN 17 141 781 275, trading as TSPM Studio ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
What Information We Collect, Where We Get It, How We Use It, and Legal Basis for Processing
Information We Collect
We collect and store the information you provide when you fill out forms on the Website, download resources, or purchase services. This includes, but is not limited to, the following:
Identifying Information: First name, last name, email address, and phone number.
Business Information: Business name, website, description, service problems, services requested, budget, target customers, and key project goals.
Legal Consents: Acknowledgement of terms and conditions and newsletter signup.
All payment data is processed securely by third-party payment providers, including Stripe and PayPal. TSPM Studio does not store or process payment card details directly.
Legal Basis for Processing
We collect information only with your explicit consent, which is provided when you:
Submit a form on the Website.
Download a resource.
Purchase services.
Withdrawing Consent
You may withdraw your consent at any time by contacting TSPM Studio using the email address from which you’ve previously received communications.
With Whom We Share Your Personal Information and Why
Third-Party Services
TSPM Studio shares personal information with the following trusted third-party service providers for specific purposes:
Email Management: Substack, to manage newsletter subscriptions and email communications.
Analytics: Google Analytics 4 and Microsoft Clarity, to monitor and analyse website usage and user interactions.
Payment Processing: Stripe and PayPal, to securely process payments for services.
Record Keeping: Google Drive and Notion, to securely store and manage form submissions and service request data.
Purpose of Sharing
User data is shared with these third-party services to facilitate the following:
Processing payments securely.
Managing newsletter subscriptions and email communications.
Analysing website traffic and user behaviour to improve services and offerings.
Evaluating service requests to assess fit and determine how TSPM Studio can assist prospective clients.
Limited Sharing
TSPM Studio shares personal information exclusively with trusted third-party providers for the purposes described above. Personal information is not sold, shared, or exposed to unauthorised parties.
How We Protect Your Personal Information
TSPM Studio takes the security of your personal information seriously. The following measures are implemented to safeguard your data:
All communications between the Website and your browser are encrypted using SSL (Secure Socket Layer) technology.
Personal data stored by TSPM Studio is accessed only by authorised personnel and is protected through secure systems and accounts.
All accounts used to access sensitive data are secured with two-factor authentication (2FA).
Software and tools used by TSPM Studio are regularly updated to ensure the highest levels of security.
Data Retention
TSPM Studio retains personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. For more details, refer to the How We Protect Your Personal Information section.
Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. TSPM Studio uses cookies for the following purposes:
Analytics: To collect and analyse information about how users interact with the Website, including through tools like Google Analytics and Microsoft Clarity. This includes tracking heatmaps, session replays, and user behaviours to improve the Website’s functionality and usability.
Conversion Tracking: To monitor and measure the effectiveness of marketing campaigns and user actions through Google Tag Manager.
Cookies are used to enhance the user experience and ensure the Website operates effectively.
Managing Cookies
You can manage or disable cookies through your browser settings. Additionally, you can:
Install privacy-focused tools like Ghostery to block tracking scripts.
Use a privacy-centric browser such as DuckDuckGo or Brave to minimise cookie collection.
Opt out of Google Analytics by visiting Google's opt-out tool.
Children’s Privacy
This Website is intended for use by a general audience and does not offer services to children. Should a child whom TSPM Studio knows to be under 18 submit personal information, this information will only be used to respond to the child to inform them that they cannot use this Website.
Analytics Programs
TSPM Studio uses analytics tools, including Google Analytics 4 and Microsoft Clarity, to monitor website performance and user interactions. These tools help improve the Website’s functionality and user experience. For details on how cookies are used to support analytics, refer to the Cookies section.
If you would like to opt out of Google Analytics, you can do so by visiting Google's opt-out tool.
Direct Marketing
TSPM Studio uses the information collected, such as email addresses, to share updates, promotional materials, and other content relevant to its services. Marketing communications may be personalised based on user preferences, interactions, or behaviour to ensure relevance and value.
Opting Out
You may, at any time, request that TSPM Studio cease using your information for direct marketing purposes. To opt out, contact TSPM Studio using the email address from which you’ve previously received communications. Alternatively, follow the unsubscribe instructions included in any marketing email.
Profiling
TSPM Studio may use personal information to customise service offerings, improve the user experience, or conduct targeted marketing. Profiling involves analysing user preferences, behaviours, or interactions to ensure that communications and services are as relevant and effective as possible.
Currently, TSPM Studio does not employ automated profiling methods but may do so in the future to enhance service delivery.
Your Rights
Under the Australian Privacy Act 1988, individuals have the following rights with respect to their personal information:
Access: The right to access the personal information that TSPM Studio has collected about you.
Correction: The right to request that TSPM Studio correct any inaccurate or incomplete information.
Deletion: The right to request that TSPM Studio delete your personal information, subject to legal or contractual obligations.
Withdrawal of Consent: The right to withdraw your consent to the processing of your personal information at any time.
Stop Direct Marketing: The right to request that TSPM Studio cease using your personal information for direct marketing purposes.
Anonymity and Pseudonymity: The right to interact with TSPM Studio anonymously or using a pseudonym, where lawful and practical.
Exercising Your Rights
You may exercise your rights by contacting TSPM Studio using the email address from which you’ve previously received communications. Please provide sufficient information to verify your identity, such as your name and the context of your prior interactions with TSPM Studio.
Complaints
TSPM Studio is committed to addressing concerns about the collection, use, and handling of personal information. If you have a complaint, please contact TSPM Studio directly using the email address from which you’ve previously received communications.
TSPM Studio will respond to all complaints within a reasonable timeframe, typically within 30 days.
If you are not satisfied with TSPM Studio’s response to your complaint, you may escalate the matter by contacting the Office of the Australian Information Commissioner (OAIC). For more information about lodging a complaint with the OAIC, please visit their website at www.oaic.gov.au.
Accountability
TSPM Studio is accountable for the implementation and maintenance of its privacy practices. This includes ensuring that personal information is collected, used, and stored in compliance with applicable privacy laws.
Contact for Accountability
If you have concerns or questions regarding TSPM Studio’s privacy practices, you may lodge a complaint or inquiry using the email address from which you’ve previously received communications.
Commitment to Privacy
TSPM Studio is committed to regularly reviewing and updating its privacy practices to ensure continued compliance with applicable laws and the highest standards of data protection.
Location of Data Processing
TSPM Studio collects, stores, and processes personal information using third-party services, including Google Drive, Notion, Substack, Stripe, and Microsoft Clarity. While TSPM Studio is based in Australia, data may be stored or processed on servers operated by these third-party providers in locations allocated to Australian-based clients, subject to their internal policies and server allocations.
TSPM Studio relies on these trusted third-party services to ensure secure and efficient data management.
Third-Party Websites
The TSPM Studio website may include links to third-party websites or resources for your convenience. While these links are provided as a reference, TSPM Studio does not control the content, privacy practices, or policies of these third-party websites.
Users are encouraged to review the privacy policies of any third-party websites they visit to understand how their personal information is collected, used, and protected.
Do Not Track
Do Not Track (DNT) is a preference you can set on your web browser to inform websites that you do not want to be tracked. TSPM Studio supports Do Not Track ("DNT"). You can enable or disable DNT by visiting the preferences or settings page of your web browser.
Changes to Privacy Policy
TSPM Studio reserves the right to amend this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on the Website. Users are encouraged to review this Privacy Policy periodically to stay informed about how their personal information is protected and managed.
Questions
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact TSPM Studio using the email address from which you’ve previously received communications.