Communication, Email & Social Media

→ Communication Channels

TSPM Studio communicates with clients and potential clients through multiple channels:

• Newsletter: The newsletter is hosted on Substack at newsletter.tspm.co. Subscriptions and unsubscriptions can be managed directly via Substack’s platform.

• Email List: When downloading a free resource, subscribing to the newsletter, or purchasing a product, clients will be added to the TSPM Studio email list. TSPM Studio ensures that email communications are infrequent, valuable, and respectful of privacy. Personal information, including email addresses, is handled securely and will never be shared, exposed, or sold to third parties.

• Direct Communication: Clients and customers can contact TSPM Studio via the email addresses provided to them upon submission of a form, download of a resource, or purchase of a product. This ensures secure and personalised communication.

TSPM Studio aims to respond to inquiries as promptly as possible, typically within 12 hours. In some cases, response times may extend to 48–72 hours.

→ Response Time

TSPM Studio strives to respond to inquiries as promptly as possible, typically within 12 hours. In some cases, it may take up to 48–72 hours.

Security

TSPM Studio prioritises the security of its website and user data. The website is hosted and maintained through Framer, which, as of 14 January 2025, adheres to rigorous security standards, including:

• ISO 27001 Compliance: Framer is certified under ISO 27001, the globally recognised standard for information security practices.

• SOC 2 Audits: Framer has successfully completed both SOC 2 Type 1 and Type 2 audits, ensuring robust security and availability controls.

• Data Encryption: All customer data is stored using AWS-managed data services with encryption at rest utilising AES with 256-bit keys.

• GDPR and CCPA Compliance: Framer complies with the EU’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) to ensure the protection and proper handling of personal data.

For further information about Framer’s security practices, please visit Framer’s Security Page.

Guarantees & Disclaimers

→ Marketing Materials and Resources

Any free or paid guides, tips, tricks, or resources provided by TSPM Studio through the website or newsletter are intended to offer general information and support. While every effort is made to ensure these materials are accurate and useful, TSPM Studio does not guarantee specific outcomes or results. The use of these materials is at the sole discretion and responsibility of the user.

→ Service Deliverables

TSPM Studio is committed to delivering services as agreed upon in client contracts. However, the success of a project depends on various factors beyond TSPM Studio’s control, including how the client implements, maintains, or uses the deliverables. As such, no guarantee of specific results (e.g., increased traffic, engagement, or revenue) is provided.

Support & Availability

→ Post-Delivery Support

TSPM Studio provides complimentary support for one month following the delivery of a completed project. This support is limited to addressing issues directly related to the deliverables and their functionality, as outlined in the project agreement. Any additional support beyond this period, or outside the agreed scope of work, must be established as part of a separate engagement.

→ Support Documentation

All projects are accompanied by tailored support documentation, which may include walkthrough video tutorials, static guides, or interactive online resources. Support materials are prepared based on the tools, platforms, and configurations available at the time of production. As these platforms and tools evolve, the materials may become outdated. While TSPM Studio endeavours to maintain paid learning resources to the best of its ability, bespoke guides created for specific projects are not guaranteed to be updated. Requests for updates or new support materials will require a separate agreement and may incur additional fees.

→ Global Availability

TSPM Studio’s services are available to clients globally and are not restricted to Australia.

→ Third-Party Platform Disclaimer

TSPM Studio builds its solutions using third-party platforms. While every effort is made to ensure reliable and high-quality deliverables, TSPM Studio does not guarantee uninterrupted operation or uptime of these platforms. TSPM Studio is not liable for any disruptions, outages, or issues arising from third-party providers or unforeseen technical circumstances beyond its control.

Discount Policy

TSPM Studio may, at its discretion, offer promotional rates or discounts for products or services. Any discounts or promotions will be valid only for the duration and under the conditions specified at the time they are announced.

Unless explicitly stated, discounts cannot be combined with other offers and do not apply retroactively to prior engagements. TSPM Studio reserves the right to modify or withdraw discounts at any time without prior notice.

Copyright

All content is property of TSPM Studio. All course content and paid layouts are copyrighted. If distributed illegally, legal action will be taken.